Help center

Support

Answers to common questions, plus the fastest ways to reach the team.

01 — FAQ

Frequently asked questions

Launch Tags RNG on Roblox and walk up to the roll machine. Press roll (or turn on Auto-Roll) and a slot-machine spin lands on a numbered tag. Keep the ones you like, equip your favourite above your head, and trade the rest on the in-game marketplace.

Use a free private server to cut down on lag, and lower your graphics quality in Roblox settings. Performance mode inside the game also helps on lower-end devices. If problems persist, let us know on Discord with your device and platform.

Tags, potions and items are traded on the in-game marketplace for Robux (10–5,000 R$ per listing), settled through Roblox's own transfer system — the buyer only receives the item once Roblox confirms the transfer.

Only ever trade inside the game. We will never DM you to trade, ask for your password, or send off-site links. Treat anyone who does as a scammer.

Purchases and gifts are delivered automatically and are crash-resilient — if the server hiccups, they're queued to your profile and granted next time you join. Rejoin the game first. If it still hasn't arrived after a few minutes, contact us on Discord with your username and the purchase details.

Join the NexGen Games Roblox group. Group members get a permanent 2× luck multiplier on every roll, applied automatically in-game.

They're globally unique. The server keeps a cross-server registry, so once a specific number is rolled it's claimed forever — no other player in the entire game can ever own it. That makes them genuine one-of-a-kind grails.

Robux purchases are handled entirely by Roblox, so refunds follow Roblox's own policy and are requested through Roblox Support — we can't process them on our end. If a purchase didn't deliver correctly, reach out on Discord and we'll help investigate.

Tags RNG supports data erasure. Request it in the game's settings or through our Discord, and your saved game data will be removed in line with Roblox's data policies.

Use the in-game bug report button, or post in the bug channel on Discord with a short description and a screenshot or clip if you can. Exploit reports are handled by our anti-cheat team — the more detail, the better.

02 — Contact

Send us a message

Can't find your answer above? Tell us what's up and we'll route it to the right place.

Pick a topic.
Enter a valid email address.
Add a short message.
Note: this is an unofficial fan-site demo, so the form doesn't send email on its own. For a real reply, reach the team directly on Discord.